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How to Return a Product

At TradeVibe India, we aim to provide a smooth and worry‑free shopping experience. If, for any reason, you wish to return a product, please follow the step‑by‑step guide below to ensure a hassle‑free return process.

Return Eligibility (When Is a Return Accepted?)

You can request a return within 3 days of product delivery if any of the following conditions apply:

  • The product is damaged or broken on delivery
  • An incorrect product was delivered
  • The product is missing or partially delivered
  • A manufacturing defect is found

⚠️ Important: The product must be unused, in original condition, and returned with original packaging, tags, and accessories.

Non‑Returnable Items

The following items are not eligible for return:

  • Products that have been used, washed, or altered
  • Products damaged due to misuse or improper handling by the customer
  • Clearance sale or special discount items (if clearly mentioned on the product page)
  • Hygiene‑related items, once the seal is opened
How to Raise a Return Request (Step‑by‑Step)
Step 1: Keep Your Order Details Ready

Before raising a return request, please keep the following information ready:

  • Order ID
  • Registered email address or mobile number
  • Reason for return
  • Clear images of the product (mandatory for damaged or defective items)
Step 2: Submit Your Return Request

You can raise a return request using any of the following methods:

Please make sure to clearly mention your Order ID and reason for return in your email or ticket.

Step 3: Verification & Approval
  • Our support team will review your request within 24–48 working hours
  • Additional images or videos may be requested if required
  • Once verified and approved, the return process will be initiated
Step 4: Product Pickup or Return Shipping
  • After approval, a pickup will be arranged depending on your location and product type
  • If pickup service is not available, you may be requested to ship the product back to us
  • The return address and shipping instructions will be shared via email

⚠️ Please ensure the product is securely packed to avoid damage during transit.

Refund Process
  • Refunds are initiated only after the returned product is received and successfully inspected
  • Refunds are processed to the original payment method used during checkout
Refund Timelines:
  • UPI / Wallets: 7 working days
  • Debit Card / Credit Card / Net Banking: 7 working days

Shipping charges, RTO charges, or handling fees (if applicable) may be deducted from the refund amount as per our policies.

Important Guidelines
  • Return requests must be raised within 3 days of delivery
  • Incomplete, false, or unclear return requests may be rejected
  • Repeated misuse of the return policy may result in the restriction of future returns
Need Assistance?

If you need any help with the return process, our support team is always here to assist you:

TradeVibe India – Hassle‑Free Returns & Trusted Online Shopping.